Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you. This add-on will integrate popular Knowledgebase plugins available for WordPress. This is list of available integrations and still counting –
Knowledgebaseby PressApps
WP KnowledgebasebyMaeve Lander
Helpguru KnowledgebasebyHeroThemes
BasePress Knowledgebaseby8Bits in a row
BWL KnowledgebaseManager byxenioushk
Knowledge Base for Documents and FAQsbyEcho Plugins
KnowledgeBase X w/ FAQ, GlossaryPowered by WPBot ChatBot/HelpDesk
BetterDocs – Best Documentation & Knowledge BasePlugin by WPDeveloper
These add-ons integrated with SupportCandy so that agents can use Knowledge-base while replying to tickets. They can insert either Knowledge-base link or Knowledge-base contents to reply description just like macros or canned replies

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